Privacy Policy

Last updated: January 8, 2026

​

At Chasing Gold Performance (“Chasing Gold,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable Canadian and U.S. privacy laws.

​

Information We Collect

We may collect personal information when you:

• Place an order through our website

• Contact us by email, phone, web form, or social media

• Request a quote, consultation, rental, or demonstration

• Subscribe to updates or educational content

• Interact with our website

​

The information we collect may include:

• Name

• Email address

• Phone number

• Mailing and shipping address

• Order and payment information (processed securely by third-party providers)

• Information you voluntarily provide related to your horse, goals, or inquiry

​

We do not knowingly collect sensitive personal information beyond what is required to provide our services.

​

How We Use Your Information

​

We use personal information for purposes that a reasonable person would consider appropriate, including to:

• Fulfill orders and process payments

• Provide customer service and respond to inquiries

• Prepare quotes, consultations, rentals, or equipment support

• Communicate about orders, shipping, or service-related matters

• Provide educational or informational content you have requested

• Improve our website, services, and customer experience

• Meet legal, regulatory, or accounting obligations

​

We do not use your information for purposes beyond those described without your consent.

 

Consent

By providing personal information to Chasing Gold, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

​

Consent may be express or implied, depending on the nature of the interaction and applicable law. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us.

​

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only as necessary to operate our business, including:

• Payment processors (e.g., Stripe, PayPal)

• Shipping and logistics providers

• Website hosting and analytics services

• Manufacturers or partners where required to support warranty or equipment service

​

These third parties are required to safeguard your information and use it only for the intended purpose.

​

Payments & Security

Payment transactions are processed through secure third-party payment processors. Chasing Gold does not store full credit card details on our servers.

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

​

Communications & Marketing

We communicate with customers in accordance with our Communications & Consent Policy.

You may receive emails or communications related to:

• Orders and customer service

• Consultations, quotes, or rentals you have requested

• Educational content you have opted into

• ​

You may unsubscribe from non-essential communications at any time using the unsubscribe link in our emails or by contacting us directly.

​

Cookies & Website Analytics

Our website may use cookies or similar technologies to:

• Improve website functionality

• Understand site usage and performance

• Support analytics and marketing insights

​

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly without cookies.

​

Access & Accuracy

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

Requests may be made by contacting us using the information below.

​

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

​

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

​

International Users

Chasing Gold is based in Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, or processed in Canada or other jurisdictions where our service providers operate.

​

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

​

Contact Us

​

If you have questions about this Privacy Policy or how your information is handled, please contact us:

📧 info@chasinggold.ca
📞 [Your toll-free number]

​

Legal Note

This Privacy Policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and relevant U.S. privacy requirements.