FAQ'S
General Store Information
Where do you ship from?
All orders ship from Canada.
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Do you ship across Canada?
Yes. We ship to customers across Canada. Shipping options and rates are calculated at checkout or provided in a custom quote for larger items.
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Do you ship internationally or to the United States?
At this time, availability outside of Canada may vary by product. Please contact us directly if you are located outside Canada and interested in our products.
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Do you offer trials, demos, or samples?
Yes. For select products, including PEMF equipment, we offer trial or demo options so you can evaluate suitability before committing. Availability varies by product. Please contact us to discuss current options.
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Do you offer financing?
Yes. Financing options are available on eligible products to help make larger purchases more accessible. Financing details can be discussed during the quoting process.
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How do I place an order if I have questions?
If you’re unsure which product is right for your horse or would like guidance before purchasing, we encourage you to contact us. We’re happy to help you explore options, trials, and next steps.
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How long does shipping take?
Shipping timelines vary depending on the product and destination. Smaller items typically ship sooner, while larger equipment may require additional handling time. Estimated timelines will be provided at the time of purchase or quote.
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What payment methods do you accept?
We accept major credit cards and other payment options as displayed at checkout. Financing options are available on eligible purchases. Additional payment methods may be arranged for larger orders.
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What is your return policy?
Return eligibility varies by product. Due to the nature of certain items (such as therapy equipment and supplements), some products may not be eligible for return once opened or used. Please contact us before purchasing if you have questions about return eligibility.
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Who do I contact for customer support?
You can reach us directly through our website contact form or by email. We aim to respond promptly and are happy to assist with product questions, orders, or support needs.
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Important Note
Product-specific questions — including usage, fit, therapy details, or ingredient information — are addressed on individual product pages or in our education resources.